FAQ

FAQ'S

How long will it take to get my order?

All internet orders are filled as quickly as possible. Orders placed during weekends and holidays are received on the next business day. Once your order is processed we will aim to deliver within three to five working days within Australia. Approximately 24 hours after your order has been placed you will receive tracking information which will allow you to track your parcel.

Will my personal information be kept private?

Yes, we value & respect your right to privacy. Therefore the information collected on this website will follow the strict privacy guidelines of Ashka Organic Skin Care Australia. We will never sell your information to a third party.

What is your return policy?

We guarantee our products and our service. That means if you are dissatisfied for any reason, we will figure out how to make it up to you, just contact as within ten days of receiving your product to ensure we can help you.

How do I know which products are right for me?

There is a thorough description of ingredients, properties, usage, and directions on each product page. If you have a specific query regarding products for your skin type please contact emma@ashkaorganicskincare.com.au

Are you certified organic?

Every ingredient in our products is firstly, sourced from the highest quality suppliers engaged in ethical & sustainable production. Secondly, if an ingredient can be classified as organic it will be chosen above all others. Ingredients which are certified organic are noted in the ingredients list of each products with an asterisk.

What is the shelf life of your products?

We recommend using our products within twelve months.

Are your products tested on animals?

We completely believe in the ethical treatment of all animals. Including humans. None of our ingredients or products are tested on animals. Ashka Organic Skin Care is cruelty-free & vegan-friendly.

Do your products contain Parabens or Sodium Lauryl Sulfate?

No. All of our products are entirely free Parabens, Sulfates, Alcohol, Propylene glycol, Synthetic fragrances, Palm oil, Mineral oils or Petrochemicals, Silicones, PEGS, DEA,TEA, MEA, Carbomers, EDTA.